Privacy Policy

1. Introduction

Al-Noor Trading Logistics ("Company," "we," "us," or "our"), the developer and provider of the FidelAPI SaaS product, respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the website **al-noor-trading.com** (our "Website") or use the FidelAPI services, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on this Website, in e-mail, text, and other electronic messages between you and this Website, and through FidelAPI API integrations.

2. Information We Collect

We collect several types of information from and about users of our Website and API, including information:

• Personally Identifiable Information (PII): Name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (for B2B lead generation).
• Corporate/Business Information: Company name, API volume requests, logistical stack details, and IP addresses of servers connecting to FidelAPI endpoints.
• Logistics Telemetry Data: When utilizing FidelAPI, you may transmit GPS coordinates, vehicle capacities, and driver shift data. We act as a data processor for this information, not the owner.

3. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with the FidelAPI sandbox keys, API tokens, and technical documentation you request from us.
• To carry out our obligations and enforce our rights arising from any B2B contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our API, SLA, or pricing.
• To optimize our proprietary core routing algorithms (using aggregated, anonymized heuristic data).

4. Data Security & CCPA / GDPR Compliance

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All transit payload data to FidelAPI is encrypted via TLS 1.3.

California Residents (CCPA): We do not sell your personal data. You have the right to request access to or deletion of your data.
EU Residents (GDPR): You have the right to access, rectify, or erase your personal data, restrict processing, and request data portability.

To exercise any of these rights, please contact our Data Protection Officer at: api-support@al-noor-trading.com.

5. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

Email: api-support@al-noor-trading.com